I want to play a game on GamesXL.com, but the game doesn’t load/ work. What can I do?
One (or more) of the plug-ins is (are) not installed. Click on the icon with the red cross to go to site where you can install the needed plug-in. Refresh this page after the installation is completed to see if all plug-ins are correctly installed.
These are other reasons for the failure of a game:
- Your internet connection can be too slow. Sometimes it happens that the game screen stays white for a long time. This is because some of the games are very big and need quite some time to load.
- When you try to play online games at school it may happen that this doesn’t work, because the school filters certain websites. This means that some sites are blocked, so you can’t see the website or play a game. Unfortunately we can’t do anything about this.
- Sometimes a game works better in Internet Explorer and sometimes in Firefox or Chrome. Try to play the game in different browsers.
When the game still doesn’t work, you can click on ‘More help’ under the ‘Help’ tab on the game page and fill in the information. Then we’ll try to repair the game as soon as possible.